Unique Qualifications

Building cross-cultural relationships within an organization and being able to understand and navigate business and social barriers. Having worked professionally in different countries, I have had an inside view of how people are managed and trained in different industries and different parts of the world.

I have successfully taken a Business Management and Arts background and shaped a career in training and development using my own experience of organizational development and coupling it with a respect for creativity and expression in the workplace. One of my most unique abilities is to take and idea and make it something tangible. With a laser sharp focus on leadership and process design, I find a path through organizational clutter to maximize company profitability and help reach strategic goals.

Technology

Word, Excel, Visio, Power Point, CSR system (Customer Service request), Contact Center, BOSS (Ballot Origination Software System) Ballot Now, TALLY, SERVO (System for Elections Record and Verification Records) Witness QFM, Davacord, SWS Viewer, CIS, Witness QA, CAD, Myscript ACECAD, Apple OS, Adobe captivate, adobe presenter, Breeze, Informa Learning Management Systems, Dropbox.

Training and Organizational Development Philosophy

Organizational Development and Training are intertwined for accomplishing efficiencies and implementing positive and successful change management. Change comes from strong leadership and the ability to capture innovation and create process around that innovation. Designing, training and implementing change should be done with an integrity and respect for both the processes and the people you are influencing.

Professional Affiliations and Accomplishments

• Association of Public Safety Communications Officials (APCO) – Member
• Committee Member, Communications Center Standards, APCO
• Liverpool Institute for Performing Arts - International Alumni Coordinator
• Member Austin Contact Center Alliance (ACCA) – Leadership Consultant
• Austin Energy Peak Performer
• Graduate and Instructor: Austin Police Department Leadership Academy
• Graduate and Instructor: Austin Police Leadership and Command College
• Notary Public

Professional Training and Education

Bachelor of Arts with Honors - Business Management

Clients

American Federation of Government Employees (AFGE),USA, Austin Contact Center Alliance – Austin, TX USA, Austin Energy City of Austin – Austin, TX USA, Austin Police Department Communications – Austin TX USA, Hart Intercivic – Austin, TX USA, Three Wise Monkeys – Sydney, Australia, Resolution Marketing Services – Sydney, Australia, Sogang University Language Program - Seoul Korea, Northwest Study Exchange – Portland OR USA, The Manor Lodge – Glenariffe, NI, The Half Door – Cushendall, NI, Cushendall Golf Club – Cushendall, NI, Dance Umbrella, Liverpool England, Wine Inns LTD, The Belfast Empire, Belfast, NI, Mount Charles Catering, The Oxford Exchange, Belfast NI, Effective Reading Centers, Austin, TX USA, Austin Independent School District, Austin, TX USA